Banco Galicia: Scaling RPA with Agility & Control

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Optomo at Banco Galicia

With a strong focus on digital transformation, Galicia’s automation journey began in 2017 and accelerated rapidly during the pandemic, when the demand for efficiency and scalability surged.

By 2023, Galicia’s automation team had scaled to hundreds of RPA processes in production – but the management and monitoring of the robots had become increasingly difficult to manage.

“We were very close to the ceiling and orchestration and monitoring of the robots in production were becoming hard. So we started to look into different solutions.”
‍– Luciano Maestro, RPA Lead

The existing scheduling capabilities of their RPA platform limited flexibility and efficient resource use. Despite internal development efforts, these solutions did not scale, and the team faced growing complexity – especially with the upcoming merger with Galicia Más, which would further expand processing volumes and operational demand.

See the full interview below.

Implementation

Galicia partnered with Optomo, and implemented the platform to improve automation governance, resource efficiency, and reliability at scale. The collaboration began with a joint proof-of-concept and continued through a smooth implementation process.

“It was simple to carry out and easy to maintain (...) Together with the Optomo team, we coordinated improvements that were adapted to our environment – and even saw our suggestions implemented in upcoming product versions.”
‍– Yorley García, Technical Lead

Throughout the implementation process, the close technical support and training especially stood out. In continuous dialogue with the Optomo team, Galicia was even able to directly have an impact on the product roadmap.

“We’ve worked with other products before – but the level of support and active listening from KPMG and the Optomo team was different”
‍– María Emilia Rodríguez Otero, Product Owner

The team quickly saw a significant reduction in the amount of cumbersome work for their process controllers - even in the face of the new business demands following the merger.

“it would have required a huge amount of work for a person just to even try to maintain continuity. And with Optomo, for us, it's just one click (...) this day-to-day support means the process controllers don't lose focus.”
‍– Yorley García, Technical Lead

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Operational Resilience & Strategic Alignment

Optomo became an integral part of Galicia’s automation stack within months of going live in the Summer of 2024. The impact was immediate:

• Reduced manual monitoring time for process controllers:
• Faster recovery from errors and improved SLA compliance
• Higher utilization of existing RPA licenses
• Greater agility during infrastructure changes and post-merger integration

All results playing their part in the bank's larger IT strategy:

“It gave us dynamism and agility which are two foundational pillars of Galicia”
‍– Luciano Maestro, RPA Lead

Beyond operational gains, Optomo also changed how Galicia’s teams design and deliver automations with the wide array of new options it gave them.

“It accelerated our value delivery and even challenged how we think about solutions (...) Now, when we design a new automation, we say: remember Optomo exists – let’s think about it differently.”
‍– María Emilia Rodríguez Otero, Product Owner

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Looking ahead

With the merger with Galicia Más over, the challenges helped greatly by Optomo, the team now has full confidence in its ability to grow further without scaling complexity. Banco Galicia continues to expand its automation portfolio with Optomo as its orchestration backbone while spreading the message to the rest of the financial group.

“It’s a tool we’ve been recommending within our group and to other financial institutions”
‍– Luciano Maestro, RPA Lead